Opkit Newsletter - June Edition

Welcome to the June edition of the Opkit newsletter!

If you’re new here, allow us to introduce ourselves: Opkit is a generative AI call center for healthcare. Our AI-powered software platform automates routine calls for healthcare organizations, like health systems, group practices, virtual clinics, digital health startups, and even healthcare technology vendors.

Here are just a few examples of calls that Opkit is currently automating for customers:

• Payer-facing calls to verify patients’ insurance coverage and benefits

• Payer-facing calls to check on the status of prior authorizations

• Pharmacy-facing calls to check on the status of prescriptions

• Provider-facing calls to gather appointment availability

Product Improvements

Custom Columns on Tasks Table

You can now view context items like “patient first name” and “prior authorization number” in the tasks table, thanks to the introduction of custom columns.

To add a custom column, simply click the gear icon on the top right of the tasks table, then select a context item from one of your templates.

Use custom columns to build the perfect task list view for your needs.

Usage Page

Have you ever wondered how much your team has been using Opkit, or how your usage has changed over time? You can find answers to these questions on the brand-new “Usage” page!

The “Usage” page shows charts for account-level statistics like:

• Tasks Completed

• Tasks Canceled

• Calls Completed

• Calls Canceled

You can view data from different timeframes using the “period” dropdown selector.

We’ll be adding additional charts and metrics in the coming weeks.

Cancel Tasks Button

We’ve added a cancel button to the task detail page, allowing you to cancel unfinished tasks that are no longer needed.

Coming Soon

We’ll be landing a full suite of amazing product features over the next month. Here are some of the highlights:

• Result Checks: A major new feature, Result Checks will allow users to define custom logical rules for validating task results. When a Result Check evaluates to false, this task will be highlighted in the dashboard, ensuring that your team is aware of any suspicious-looking outputs.

• Total Counts on Usage Page: We’re already working on improvements to the “Usage” page, starting with total values for metrics like "Tasks Completed” and “Tasks Canceled” during the currently selected time period.

• Sortable Columns on Tasks Table: Soon you will be able to sort the tasks table by any column, making it significantly easier to find and review tasks.

• Faster Search: A faster search experience is in the works.

Feature Deep-Dive - Developer API

One of the best parts about Opkit is our intuitive, modern developer API. In this video, Opkit co-founder Justin Ko provides a high-level overview of the API and walks you through some common API operations. These include:

• Creating a new phone call task

• Listing all tasks

• Fetching a completed task

• Fetching the calls associated with this task

• Downloading a call recording

• Downloading a call transcript

Customers that integrate with the Opkit API can programmatically trigger phone call tasks when certain events occur - for example, whenever a new patient schedules an appointment. They can also automatically ingest the results of completed tasks, saving this data back to their systems of record, or using it to trigger downstream processes.

To learn more about how you can leverage the Opkit developer API for increased automation, reach out to your account manager.

In Case You Missed It

• Andreessen Horowitz released a market map of AI agent companies, with Opkit listed as a leader in the “Healthcare - Insurance” category:

• Opkit CEO Sherwood Callaway shares his thoughts on what GPT-4o, the latest AI model from OpenAI, means for the company:

• Colorado officially became the first state to regulate use of AI in healthcare.

• A recent study by the Mount Sinai health system suggests that generative AI may be more effective than traditional ML models at determining whether an emergency room patient should go to the hospital.

• WakeMed, a Raleigh, NC-based hospital chain, announced plans to roll out an AI-powered clinical documentation tool to three locations by the end of the year.

That’s all for this edition! Thanks for reading.

Disclaimer: Images, GIFs, and videos in this email do not contain real customer data or PHI. Opkit is committed to maintaining HIPAA compliance, data privacy, and data security. To learn more, visit our Trust Center.